Live Support. Simple Escalation. Fast Resolution.

Vastly improve time-to-resolution for your employee's desktop incidents as the Tech Mideast team quickly identifies the issue and either resolves it on the spot or quickly escalates to higher level support. Tech Mideast provides one phone number for everyone in your organization to reach support for all service desk needs.

Automate alerts, notifications, workflow and escalation procedures within your organizations infrastructure operations which can be measured, tracked and reported to establish benchmark support targets. 

 

  • Implement foundation standard operating procedures with predictable outcomes
  • Leverage world-class ITIL® best practices for IT operations and delivery
  • Improve ticket management, problem resolution, and gain insight into trending analytics
  • Establish your own internal key performance indicators and Service Level Objectives for IT

Our Services Include

  • System and Network Vulnerability and Penetration Testing
  • Internal and External Infrastructure
  • Wireless
  • Web Application Vulnerability and Penetration Testing
  • Dynamic & Static Application Testing
  • Security Architecture and Firewall Review
  • Governance, Risk and Compliance Consulting
  • Detailed Analysis & Reporting
  • Post Engagement Consultation

As a dedicated managed services provider, Tech Mideast is committed to ensuring the highest levels of ongoing support for the critical infrastructure and applications that drive your business forward. Outstanding support is based on predictable and measurable resolution processes that you can rely on for effective communication, ticket management, and incident resolution.

 

IT Service Management (ITSM) from Tech Mideast encompasses the processes, methodologies and systems that encapsulate our standard operating procedures to align your organization's business needs with best-in-class IT operations and support. If your organization is looking to harness the power of a reliable and predictable support methodology and platform, then we should talk.